Hope you had a good time at the festival this weekend!
We deeply apologize for the inconvenience of not receiving your 3D glasses at the annual 3D Film Festival this weekend. At the time of writing this letter, we still don’t know what happened to the large shipment of our product that had been donated to the event. We are going to investigate what happened, and when we know more we will release a statement.
However, in the meantime, we would like to make up for what happened. Please send us an email at firstname.lastname@example.org with your VIP ticket information and a shipping address, and we’ll make sure you receive your pair. Please feel to write us at the same email address, should you have any other questions.